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Return Policy

The Dr. Marina Johnson Store staff is committed to providing you with physician-quality products and outstanding customer service. Your total satisfaction is our goal and if you are unsatisfied with your purchase you can return the items.

Unfortunately, due to the nature of the products sold, we are unable to accept open items for return. If you would like to return an unopened item, please contact us via email within 15 business days of the date of purchase.

Your email should include your order number, date of purchase, and reason for return. We will send you an Authorized Return Number (AR#). After you have received a reply email with your AR#, please return your purchase with our order receipt or invoice with your AR# clearly written on the invoice.

Your return must be shipped to us within 15 business days of receiving your AR#, or the AR# will expire and your item will no longer be eligible for return. Please note we are unable to exchange product.

You can expect a refund usually within 7-14 business days of our receiving your return at our facility. We will not be responsible for any items returned to us that do not arrive at our facility (please insure your package). We will credit your card for the purchase price or issue you a company check, less shipping charges and a restocking fee of 10%.

Of course, if the return is due to a shipping mistake by us, or damaged or defective product, we will happily refund your payment without a restocking fee and include your shipping costs . In order to be entitled to a refund of shipping charges your return must be shipped back to us by UPS ground delivery.

Please ship all returns to:

Dr. Marina Johnson Store
Attn: Product Return
10670 N Central Expressway
Suite 510
Dallas, TX 75231-2111

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The Dr. Marina Johnson Store takes Mastercard, Visa, American Express and Discover credit cards.